Business Accreditation
Terms

MARRYMARK BUSINESS ACCREDITATION TERMS
Version: 1.2
Effective date: 1 February 2026
Owner: MarryMark Pty Ltd (ACN 689 159 064) (“MarryMark”, “we”, “us”, “our”)

Who these Terms apply to
MarryMark Business Accreditation is issued to wedding businesses in the following tiers: 5 Star, 6 Star, and 7 Star, each at Silver and Gold levels. These Terms apply to any business that applies for, holds, renews, or uses MarryMark business accreditation. These Terms apply only to the legal entity and the trading name(s) recorded on the MarryMark accreditation record, and only within the verified service category/categories and any recorded limitations.

For the individual credential Certified Wedding Professional (CWP), separate CWP Credential Terms apply.

  1. Agreement and acceptance

1.1 These Business Accreditation Terms (“Terms”) apply to any business that applies for, holds, renews, or uses a MarryMark accreditation tier and badge (“Accredited Business”, “you”, “your”).
1.2 By submitting an application, paying fees (if applicable), accepting accreditation, renewing, or using any MarryMark badge/mark, you agree to be bound by these Terms and the Scheme Documents listed in clause 2.
1.3 These Terms apply to the legal entity and trading name(s) recorded on the MarryMark accreditation record.

  1. Scheme Documents and hierarchy

2.1 The following documents form part of the MarryMark accreditation scheme (“Scheme Documents”) and are incorporated by reference:
a) Business Code of Conduct (Professional Standards for MarryMark Business Accreditation, Verification & Badge Use)
b) Professional Standards & Complaints Policy (including Investigations, Appeals & Re-Verification)
c) Badge & Claims Usage Rules (Business)
d) Privacy Policy
e) Any published Verification Requirements, Evidence Guides, CPD/Education Requirements (if applicable), and Tier Criteria issued by MarryMark from time to time.
2.2 Order of precedence: If there is any inconsistency, the order is: (1) these Terms, (2) Professional Standards & Complaints Policy, (3) Business Code of Conduct, (4) Badge & Claims Usage Rules, (5) guidelines and supporting materials.

  1. The MarryMark accreditation model

3.1 MarryMark accreditation is a verified, tiered, earned standard.
3.2 Tiers include 5 Star, 6 Star, and 7 Star, each at Silver and Gold levels, as awarded by MarryMark based on verification evidence and ongoing good-standing requirements.
3.3 Accreditation indicates you met MarryMark’s standards at the time of assessment and remained in good standing during the accreditation period, subject to ongoing compliance and re-verification rights under these Terms.

  1. Term, renewal, and status

4.1 Accreditation is granted for a fixed period stated on your accreditation record (typically 12 months) (“Accreditation Period”).
4.2 Renewal is not automatic. You must re-apply or renew in the manner and timeframe specified by MarryMark and provide evidence required for renewal.
4.3 Your status may include: Accredited, Lapsed, Under Review, Suspended, Revoked, or Not currently accredited. 

  1. Application, verification and evidence

5.1 You must provide complete, accurate, and truthful information and evidence throughout application, verification, renewal, and any re-verification or complaint process.
5.2 MarryMark may:
a) request additional evidence, clarifications, interviews, demonstrations, or audits;
b) conduct spot checks; and
c) verify claims against publicly available information where relevant (e.g., websites and published pages), consistent with the Privacy Policy.
5.3 You warrant that you have the rights/permissions to provide any materials you submit (including testimonials, images, portfolios, documents), and that their use by MarryMark for verification and scheme administration does not infringe third-party rights.
5.4 You grant MarryMark a non-exclusive, royalty-free licence to use, copy, store, reproduce, and share submitted materials strictly for verification, audit, complaints, appeals, re-verification, and scheme administration purposes, subject to the Privacy Policy and confidentiality controls.

  1. Good standing obligations

To remain accredited and in good standing, you must:
6.1 Comply with the Business Code of Conduct, Professional Standards & Complaints Policy, Badge & Claims Usage Rules, and any applicable tier criteria and ongoing requirements.
6.2 Maintain tier integrity: Only claim and display the exact tier/level issued (e.g., “7 Star Gold”) and only within your recorded scope and time period.
6.3 Cooperate promptly and constructively with reasonable requests relating to verification, audits, complaints, investigations, corrective actions, and re-verification (subject to lawful confidentiality and privacy constraints).
6.4 Maintain responsible governance appropriate to your category (e.g., registrations, safety practices, insurance where required/represented).
6.5 Notify MarryMark of material changes in accordance with clause 11.

  1. Badge licence and permitted use

7.1 If accreditation is granted, MarryMark provides you a limited, non-exclusive, non-transferable, revocable licence to use the MarryMark badge/marks associated with your issued tier and level during the Accreditation Period and only while you remain in good standing.
7.2 You must comply with the Badge & Claims Usage Rules at all times.
7.3 You must not:
a) alter, recreate, or create “lookalike” badges;
b) lend, transfer, sublicense, sell, or allow third-party use of the badge;
c) apply the badge to services/entities/brands not recorded in your scope;
d) imply endorsement beyond the scope granted; or
e) continue to use badges/claims when lapsed, suspended, downgraded, or revoked.
7.4 Badge takedown: If MarryMark directs you to remove or correct a badge/claim, you must do so within the timeframe specified in the direction (which may be urgent where integrity requires).
7.5 MarryMark may direct you to correct inaccurate public claims about MarryMark status (including on your own channels).
7.6 You acknowledge that misuse of MarryMark badges/marks may cause immediate and irreparable harm to scheme integrity. MarryMark may seek urgent injunctive or equitable relief in addition to any other rights or remedies.

  1. Public listings, status display and marketing

8.1 If you are accredited, you authorise MarryMark to display your business name, trading names, service categories, tier/level, general location, and accreditation status on MarryMark channels (including website/directories), unless you opt out of listing where MarryMark offers that option.
8.2 MarryMark may display status as status-only (e.g., Accredited, Lapsed, Suspended, Revoked, Not currently accredited). MarryMark does not publish complaint allegations or evidence.
8.3 You must ensure all public references to MarryMark are accurate, current, and within scope.
8.4 While you are accredited and in good standing, you authorise MarryMark to promote and reference your accreditation on MarryMark channels (including website, email, social media, and advertising), using:
a) your business name and any recorded trading name(s);
b) your logo and brand marks as supplied by you or taken from your official public channels;
c) your verified service category/categories, general location, and accreditation tier/level;
d) MarryMark badges/marks associated with your issued tier/level; and
e) a limited, non-exclusive, royalty-free licence to use your logo and supplied brand assets for the purposes set out in this clause during the period you are accredited and in good standing. This authorisation is solely for the purposes of explaining and promoting MarryMark accreditation, maintaining the MarryMark directory/listings, and scheme communications.
8.5 MarryMark will seek your written approval before publishing or promoting any of the following about your business:
a) case studies, interviews, or “featured supplier” profiles;
b) detailed performance statements, outcomes, or comparative claims;
c) client testimonials, client names, wedding imagery, or identifiable event content (unless you confirm you hold the required permissions and have supplied the material for that purpose); or
d) any marketing that could reasonably be interpreted as an endorsement beyond accreditation scope.
8.6 Withdrawal and status changes:
a) You may request in writing that MarryMark stop using your logo or brand marks in future marketing content. MarryMark will action the request within a reasonable timeframe.
b) This does not prevent MarryMark from maintaining factual scheme records and status-only directory information as permitted by these Terms and the Scheme Documents.
c) If your accreditation is downgraded, suspended, revoked, or lapses, MarryMark may remove or update promotional references and will not create new marketing content that represents you as currently accredited while you are not in good standing.
d) You must ensure any business information you provide to MarryMark for listings or marketing is accurate and kept current.

  1. Fees, payments, and refunds

9.1 Fees (if applicable) are set out on our website or invoice and may include application, accreditation, renewal, education/CPD, and/or audit fees.
9.2 Payments may be processed via Stripe and administered through HubSpot (CRM/forms) and other operational systems.
9.3 Unless otherwise required by law or expressly stated in writing:
a) Application/assessment fees are generally non-refundable once assessment has commenced. Assessment has commenced when MarryMark has allocated an assessor or commenced evidence review.
b) Accreditation fees are non-refundable once accreditation is granted.
c) If an application is refused:
i) if assessment has not commenced, MarryMark will refund fees paid (less any non-recoverable payment processing fees); and
ii) if assessment has commenced, MarryMark will refund 50% of the fees paid (less any non-recoverable payment processing fees), unless otherwise required by law.
9.4 If you believe a billing error has occurred, you must notify MarryMark promptly with details.
9.5 Fees are inclusive of GST unless stated otherwise. Where GST applies, it will be shown on invoices.
9.6 If any fee remains unpaid after the due date, MarryMark may place your accreditation status Under Review and may suspend benefits of accreditation (including badge use and listing status) until payment is received, subject to any non-excludable rights under law.
9.7 If you initiate a chargeback, payment reversal, or payment dispute relating to fees paid to MarryMark, MarryMark may place your accreditation status Under Review while the dispute is investigated and resolved. During this period, MarryMark may direct temporary restriction of badge use and may require you to engage with MarryMark in good faith to resolve the matter (including providing reasonable supporting information). This clause does not limit your statutory rights to dispute charges or seek remedies.

  1. Professional concerns, complaints, investigations and fairness

10.1 Complaints and professional concerns that may affect scheme integrity are managed under the Professional Standards & Complaints Policy.
10.2 MarryMark applies procedural fairness: you will generally be informed of relevant allegations and given a reasonable opportunity to respond, subject to privacy, safety, and integrity considerations.
10.3 For moderate to high-risk matters, MarryMark may convene a Standards & Integrity Panel, including an independent member selected from that year’s Ambassador cohort (or an external independent reviewer if a conflict-free Ambassador member is not available). The Panel operates under MarryMark’s Impartiality & Conflicts of Interest Policy and Panel Charter.
10.4 MarryMark may require corrective actions, monitoring/probation, re-verification, downgrades, suspension, revocation, or non-renewal as set out in the Policy and these Terms. Monitoring/probation may be applied as a condition of good standing while status remains Accredited or Under Review.

  1. Material change reporting

11.1 You must notify MarryMark within 14 days if a material change occurs that could affect accreditation integrity, including:
a) legal entity, ownership, or trading name changes;
b) changes to accredited scope/category/capability;
c) insurance lapse/cancellation (where relevant/represented);
d) regulatory action or legal proceedings materially affecting trust;
e) insolvency risk, administration, cessation of trade;
f) serious incident materially affecting client delivery, safety, discrimination/harassment, or data/privacy.
11.2 Failure to notify may lead to re-verification, status change, or sanctions.

  1. Corrective actions and re-verification

12.1 MarryMark may require a Corrective Action Plan (CAP) with timeframes and evidence requirements.
12.2 MarryMark may require re-verification to confirm restoration to good standing (including targeted evidence, spot checks, audits, and proof of system changes).

  1. Suspension, downgrade, revocation, and effect

13.1 MarryMark may suspend, downgrade, revoke, or decline renewal if:
a) you breach Scheme Documents or these Terms;
b) you misuse badges/claims or misrepresent status;
c) you provide false/misleading information or fabricate evidence;
d) you fail to cooperate with audits/investigations/re-verification;
e) there is serious misconduct or repeated non-compliance; or
f) based on credible information, MarryMark reasonably believes integrity, safety, or public trust is at risk.
g) where practicable, MarryMark will record reasons for a status decision under this clause and provide the business a reasonable opportunity to respond, except where urgent integrity or safety risk requires immediate action.
13.2 Effect of suspension/revocation/lapse: You must immediately cease using MarryMark badges/claims and remove them within the timeframe directed. You must not represent yourself as accredited.
13.3 Revocation or lapse does not prevent MarryMark from maintaining internal records and integrity reporting, consistent with the Privacy Policy.

  1. Appeals

14.1 Appeals are handled under the Professional Standards & Complaints Policy.
14.2 Grounds generally include new material evidence or a material procedural error.
14.3 Appeal timeframes and finality are as stated in the Policy.

  1. Confidentiality and scheme integrity

15.1 You must treat scheme materials, assessment feedback, audit requests, and non-public communications from MarryMark as confidential unless disclosure is required by law or consented to in writing by MarryMark. This does not prevent permitted badge/claims use or disclosure to professional advisers as necessary.
15.2 You must not use the complaints process to intimidate, retaliate, harass, or defame any person.

  1. Privacy and data

16.1 MarryMark collects and handles personal information in accordance with its Privacy Policy.
16.2 You acknowledge MarryMark may use third-party providers such as HubSpot, LearnWorlds, and Stripe to operate accreditation administration, education delivery, and payment processing.
16.3 Where you submit personal information relating to clients or third parties, you represent you have authority/permissions to provide it for verification/complaints purposes.

  1. Intellectual property

17.1 MarryMark retains all rights in its brands, marks, badges, standards, frameworks, and materials.
17.2 Nothing in these Terms transfers IP rights to you. The badge licence is limited to clause 7.

  1. Disclaimers and limitation of liability

18.1 Time of assessment: Accreditation decisions are based on information supplied by you (and verification steps we undertake) at the time of assessment, renewal, or re-verification.
18.2 No guarantee: Accreditation is not a guarantee of future performance, business viability, financial stability, or service outcomes.
18.3 Not a party: MarryMark is not a party to vendor–client contracts and does not determine contractual liability or provide legal advice.
18.4 Exclusion of indirect loss: To the maximum extent permitted by law, MarryMark is not liable for any indirect, consequential, special, or exemplary loss, including loss of profit, revenue, opportunity, goodwill, reputation, or anticipated savings.
18.5 Cap: To the maximum extent permitted by law, MarryMark’s total liability arising from or in connection with these Terms (whether in contract, tort including negligence, statute, or otherwise) is capped at the total fees paid by you to MarryMark in the 12 months immediately before the event giving rise to the claim.
18.6 ACL rights preserved: Nothing in these Terms excludes, restricts, or modifies any right or remedy you may have under the Australian Consumer Law or other law that cannot be excluded.
18.7 ACL s 64A limitation (where permitted): If you are a “consumer” under the Australian Consumer Law and the services supplied under these Terms are not of a kind ordinarily acquired for personal, domestic, or household use or consumption, then to the extent permitted by section 64A of the Australian Consumer Law and to the extent it is fair and reasonable to do so, MarryMark’s liability for a failure to comply with a consumer guarantee is limited (at MarryMark’s option) to supplying the services again or paying the cost of having the services supplied again.

  1. Indemnity

19.1 To the extent permitted by law, you indemnify MarryMark against third-party claims, losses, and reasonable costs arising from:
(i) your breach of these Terms or Scheme Documents;
(ii) your misuse of MarryMark badges/marks or misrepresentation of accreditation status;
(iii) infringement of third-party rights arising from materials you supply (including testimonials, images, documents) where you did not have the rights/permissions to supply them; and/or
(iv) your unlawful conduct.
This indemnity does not apply to the extent the loss is caused or contributed to by MarryMark’s negligence, wilful misconduct, or breach of these Terms.

  1. Changes to these Terms and Scheme Documents

20.1 MarryMark may update these Terms or Scheme Documents from time to time to reflect legal, safety, integrity, or operational requirements. Where changes are material, we will use reasonable efforts to give at least 30 days’ notice.
20.2 Unless the change is required sooner for legal compliance, safety, or scheme integrity, changes will generally apply from your next renewal.
20.3 If a change materially disadvantages you (for example, materially increases fees mid-term or materially restricts badge use beyond integrity requirements), you may terminate participation by written notice before the change takes effect. In that case, we will refund any prepaid accreditation fees on a pro-rata basis for the unused portion of the accreditation period (excluding non-refundable application/assessment fees), to the extent permitted by law.

  1. Notices

21.1 Notices may be given by email to the primary contact listed on your accreditation record (or via your HubSpot account/contact details).
21.2 You must keep your contact details current.

  1. General

22.1 If a dispute arises between you and MarryMark about these Terms (excluding urgent badge misuse where injunctive relief is sought), the parties will first attempt to resolve the dispute in good faith through written notice and senior-level discussion. If not resolved within 14 days, either party may refer the dispute to mediation in NSW before commencing court proceedings, except where urgent relief is required.
22.2 You may withdraw an application at any time before accreditation is granted by written notice. You may terminate participation at any time by written notice. If you terminate after accreditation is granted, you must immediately cease using badges/claims and remove them as directed. 
22.3 You must not assign or transfer accreditation or these Terms.
22.4 If a provision is unenforceable, it is severed and the remainder remains in effect.
22.5 A waiver must be in writing.
22.6 Termination, lapse, suspension, downgrade, revocation, or non-renewal of accreditation does not affect any rights or obligations intended to survive, including:
a) badge takedown and correction directions (clause 7);
b) public status display (clause 8);
c) confidentiality and scheme integrity obligations (clause 15);
d) privacy and data handling obligations to the extent they apply (clause 16);
e) intellectual property (clause 17);
f) disclaimers and limitation of liability (clause 18);
g) indemnity (clause 19);
h) changes to Terms and Scheme Documents to the extent relevant after termination (clause 20);
i) dispute resolution (clause 22.1); and
j) recordkeeping and any cooperation reasonably required to finalise an open complaints, audit, appeal, or re-verification process commenced before termination (clauses 10–12 and 13–14).

  1. Governing law

These Terms are governed by the laws of New South Wales, Australia, and the parties submit to the non-exclusive jurisdiction of NSW courts.