Standards & Integrity Panel Charter

MARRYMARK STANDARDS & INTEGRITY PANEL CHARTER
Version: 1.1
Effective date: 21 January 2026
Owner: MarryMark Pty Ltd (ACN 689 159 064) (“MarryMark”, “we”, “us”, “our”)

  1. Purpose

The Standards & Integrity Panel (“Panel”) exists to protect the integrity of MarryMark accreditation and credentials by making fair, evidence-based determinations on matters that may impact:

  • business accreditation (5/6/7 Star Silver/Gold),
  • CWP credential status, and/or
  • badge/claims integrity and public trust.
  1. Authority and scope

2.1 Authority

The Panel is authorised by MarryMark to:

  • review escalated complaints and professional concerns;
  • determine findings and outcomes under the Professional Standards & Complaints Policy and relevant Terms;
  • require corrective actions and re-verification;
  • recommend or impose tier changes, suspension, revocation, or non-renewal (as permitted by Terms); and
  • refer matters for external independent review where required for impartiality.

2.2 Scope

The Panel hears matters that are:

  • Level 2 (Moderate) or Level 3 (High); and/or
  • likely to result in tier/credential impact, suspension, revocation, or non-renewal; and/or
  • involve dishonesty, fabricated evidence, badge misuse, discrimination/harassment, safety risk, misuse of client funds, retaliation, or refusal to cooperate.

Level 1 matters may be handled by the Standards Lead without Panel convening unless escalation is warranted.

  1. Panel composition

3.1 Standard composition (minimum)

  • Standards Lead (Chair) – non-commercial decision role
  • Independent Panel Member – selected from the current year’s Ambassador cohort
  • Quality/Operations Representative – or senior delegate appointed by MarryMark

3.2 Independence requirements

  • Panel members must comply with the Impartiality & Conflicts of Interest Policy and sign a Confidentiality & Impartiality Declaration.
  • Sales/marketing/partnership roles do not sit as decision-makers on the Panel.

3.3 Independent Ambassador member selection rules

The independent Ambassador panel member must:

  • be in good standing as an Ambassador and recognised for excellence;
  • not have an actual/potential/perceived conflict of interest;
  • not be a direct competitor in the same category and materially overlapping market with the subject business (perceived competition = conflict);
  • rotate where feasible to avoid concentration of influence.

3.4 External independent reviewer fallback

If a conflict-free Ambassador panel member is not available within a reasonable timeframe, or where impartiality risk is high, MarryMark may appoint an external independent reviewer to fulfil the independent role (or to conduct the determination).

  1. Quorum and voting
  • Quorum: 3 members (or 2 where an external reviewer replaces the Ambassador member and a smaller quorum is specified in writing).
  • Decisions are made by majority.
  • The Chair does not hold unilateral power to override the Panel; where votes tie, the matter is escalated to an external independent reviewer or senior MarryMark decision-maker not previously involved (record reasons).
  1. Standard of assessment
  • The Panel assesses matters on the balance of probabilities (more likely than not), using evidence supplied and verification checks available.
  • Decisions must be anchored to the relevant clause(s) in Scheme Documents and recorded with reasons.
  1. Procedural fairness

The Panel follows procedural fairness principles:

  • the subject is informed of the substance of the concern (subject to safety/privacy);
  • the subject has a reasonable opportunity to respond;
  • decisions are evidence-based and consistent;
  • reasons are documented and communicated at an appropriate level.
  1. Evidence handling and confidentiality
  • The Panel receives an Evidence Pack prepared by a secretariat/Standards function.
  • Information is shared on a need-to-know basis; third-party personal information may be redacted/de-identified where appropriate.
  • Panel members must not retain evidence outside approved secure channels and must not discuss matters outside Panel processes.
  1. Meeting process (practical)

8.1 Convening

The Standards Lead convenes the Panel when a trigger is met and ensures conflict checks are completed.

8.2 Evidence Pack contents (typical)

  • Complaint summary and timeline
  • Relevant contract/communications excerpts (where provided)
  • Badge/claim screenshots (where applicable)
  • Verification history (tier, scope, renewal notes)
  • Subject response
  • Prior related pattern data (if any)
  • Recommended classification and options (aligned to the Sanctions & Re-Verification Matrix)

8.3 Determination outputs

Every Panel decision must record:

  • Allegations/issues and Code clauses considered
  • Findings (substantiated/unsubstantiated/insufficient evidence)
  • Breach classification (minor/major/serious) and reasons
  • Outcome(s) and required actions
  • Re-verification requirements (if any), timeframe, and evidence required
  • Status implications (if any) and badge takedown directions
  • Appeal rights pathway
  1. Interim measures

Where risk is urgent (badge misrepresentation, safety, discrimination/harassment, funds handling, retaliation, fabricated evidence), the Panel (or Standards Lead under delegated authority) may impose interim measures such as:

  • immediate badge/claims takedown direction;
  • temporary suspension pending investigation;
  • “under review” scheme status.

Interim measures are not final findings.

  1. Corrective actions and re-verification

The Panel may require a Corrective Action Plan (CAP) and set re-verification conditions, including:

  • revised templates/workflows (contracting, change control, disclosure, substitution rules)
  • proof of implementation (de-identified sample files)
  • insurance confirmations (where relevant)
  • subcontractor agreements/briefing controls
  • privacy/security controls and permissions workflow
  • training/education requirements (where appropriate)
  1. Appeals interface

Appeals are handled under the Professional Standards & Complaints Policy.

  • Appeals are reviewed by a decision-maker not involved in the original determination, and may use an external reviewer where appropriate.
  1. Conflicts during a matter

If a conflict emerges mid-process:

  • the member must declare it immediately and recuse;
  • MarryMark appoints a replacement (Ambassador or external reviewer);
  • decisions may be re-run if impartiality is compromised.
  1. Terms of appointment and training
  • Panel members are appointed for a defined term (e.g., the accreditation year).
  • Panel members must complete MarryMark’s induction, including confidentiality, impartiality, evidence handling, and decision consistency training.
  1. Records and retention

Panel decisions, declarations, recusals, and evidence pack indexes are retained in accordance with MarryMark’s recordkeeping and privacy settings (with limited access).