Certified Wedding Professional
Terms

MARRYMARK CERTIFIED WEDDING PROFESSIONAL TERMS
Version: 1.2
Effective date: 1 February 2026
Owner: MarryMark Pty Ltd (ACN 689 159 064) (“MarryMark”, “we”, “us”, “our”)

Who these Terms apply to

MarryMark Certified Wedding Professional (CWP) is an individual professional credential. It is separate from MarryMark Business Accreditation (5 Star, 6 Star, and 7 Star at Silver and Gold levels), which applies to business entities.

These CWP Credential Terms apply to any individual who:

• applies for CWP; or

• holds, renews, or uses the CWP credential, badge, or post-nominals.

Your CWP status is valid only for the credential period shown on your credential record and only while you remain current and in good standing. You must use the CWP post-nominals and badge only as permitted by the Badge & Claims Usage Rules.

Complaints, investigations, outcomes, appeals, and any re-verification are managed under MarryMark’s Professional Standards & Complaints Policy.

For business accreditation, separate Business Accreditation Terms apply.

1. Agreement and acceptance

1.1 These CWP Credential Terms (“Terms”) apply to any individual who applies for, holds, renews, or uses the CWP post-nominals and related credential/badge (“CWP Holder”, “you”).
1.2 By applying, paying fees (if applicable), accepting certification, renewing, or using CWP post-nominals or badges, you agree to these Terms and the Scheme Documents in clause 2.

2. Scheme Documents and hierarchy

2.1 The following are incorporated by reference:
a) CWP Code of Conduct
b) Professional Standards & Complaints Policy (including Investigations, Appeals & Re-Verification)
c) Badge & Claims Usage Rules (CWP)
d) Privacy Policy
e) any published CWP assessment standards, CPD requirements, renewal requirements, or credential year rules.
2.2 Order of precedence: (1) these Terms, (2) Professional Standards & Complaints Policy, (3) CWP Code of Conduct, (4) Badge & Claims Usage Rules, (5) guidelines.

3. Credential term, renewal, and good standing

3.1 CWP certification is granted for a fixed period stated on your credential record (typically 12 months) (“Credential Period”).
3.2 CWP post-nominals may only be used while your certification is current and in good standing.
3.3 Renewal is not automatic. You must meet renewal and CPD requirements as specified by MarryMark.
3.4 Your status may include: Current, Lapsed, Under Review, Suspended, Revoked, or Not currently credentialed.
3.5 Monitoring or probation may be applied as a condition of good standing while status remains Current or Under Review.
3.6 You must notify MarryMark within 14 days if a material change occurs that could affect credential integrity, including serious regulatory action, serious misconduct allegations relevant to professional practice, serious safety incidents, or a serious privacy or data incident where it may materially impact clients or credential integrity (where lawful and appropriate).

4. Eligibility, assessment and evidence

4.1 You must provide complete, accurate, and truthful information in assessment, renewal, re-verification, or complaints processes.
4.2 MarryMark may request additional evidence, clarifications, references, or audits appropriate to credential integrity.
4.3 You grant MarryMark a non-exclusive, royalty-free licence to use, copy, store, reproduce, and share submitted materials strictly for verification, audit, complaints, appeals, re-verification, and scheme administration purposes, subject to the Privacy Policy and confidentiality controls.

5. Professional conduct

5.1 You must always comply with the CWP Code of Conduct.
5.2 You must not use the complaints process to intimidate, retaliate, harass, or defame any person who raises a concern in good faith.
5.3 You must cooperate promptly and constructively with reasonable requests relating to verification, audits, complaints, investigations, corrective actions, and re-verification (subject to lawful confidentiality and privacy constraints).

6. Use of CWP post-nominals and badge licence

6.1 If certification is granted, MarryMark provides you a limited, non-exclusive, non-transferable, revocable licence to use:
a) the “CWP” post-nominals; and
b) any associated CWP badges/marks,
only while your certification is current and in good standing and only in compliance with Badge & Claims Usage Rules.
6.2 You must not:
a) allow others to use your credential;
b) alter or recreate badges;
c) imply endorsement beyond what MarryMark grants;
d) continue using CWP post-nominals or badges if lapsed, suspended, revoked, or not currently credentialed.
6.3 Takedown: If directed, you must remove CWP claims or badges within the timeframe specified.
6.4 MarryMark may direct you to correct inaccurate public claims about CWP status (including on your own channels).
6.5 You acknowledge that misuse of MarryMark badges/marks or CWP post-nominals may cause immediate and irreparable harm to scheme integrity. MarryMark may seek urgent injunctive or equitable relief in addition to any other rights or remedies.

7. Listings and status display

7.1 You authorise MarryMark to display your name (or professional listing name), credential status, credential year or period, and category or role as applicable on MarryMark channels, unless opt-out is offered and selected.
7.2 Any public display is status-only (e.g., Current, Lapsed, Under Review, Suspended, Revoked, Not currently credentialed). MarryMark does not publish complaint allegations or evidence.
7.3 You must ensure all public references to CWP are accurate, current, and within scope.
7.4 While you are current and in good standing, you authorise MarryMark to promote and reference your credential on MarryMark channels (including website, email, social media, and advertising), using:
a) your name;
b) your verified credential status and credential year or period;
c) the CWP post-nominals and CWP badge/marks associated with your credential; and
d) any headshot or bio supplied by you or taken from your official public channels,
solely for the purposes of explaining and promoting MarryMark credentials, maintaining the MarryMark directory or listings, and scheme communications. You grant MarryMark a limited, non-exclusive, royalty-free licence to use your supplied headshot and bio for these purposes during the period you are current and in good standing.
7.5 MarryMark will seek your written approval before publishing or promoting any of the following about you:
a) case studies, interviews, or featured profiles;
b) detailed performance statements, outcomes, or comparative claims;
c) client testimonials, client names, wedding imagery, or identifiable event content (unless you confirm you hold the required permissions and have supplied the material for that purpose); or
d) any marketing that could reasonably be interpreted as an endorsement beyond credential scope.
7.6 Withdrawal and status changes:
a) You may request in writing that MarryMark stop using your headshot or supplied profile content in future marketing content. MarryMark will action the request within a reasonable timeframe.
b) This does not prevent MarryMark from maintaining factual scheme records and status-only directory information as permitted by these Terms and the Scheme Documents.
c) If your credential is suspended, revoked, or lapses, MarryMark may remove or update promotional references and will not create new marketing content that represents you as currently credentialed while you are not in good standing.
d) You must ensure any information you provide to MarryMark for listings or marketing is accurate and kept current.

8. Fees and payments

8.1 Fees (if applicable) are set out on our website or invoice and may include application or assessment, credential, renewal, education or CPD, and/or audit fees.
8.2 Payments may be processed via Stripe and administered through HubSpot (CRM/forms), LearnWorlds (education delivery), and other operational systems.
8.3 Unless otherwise required by law or expressly stated in writing:
a) application or assessment fees are generally non-refundable once assessment has commenced. Assessment has commenced when MarryMark has allocated an assessor or commenced evidence review;
b) credential fees are non-refundable once the credential is granted; and
c) where an application is refused:
i) if assessment has not commenced, MarryMark will refund fees paid (less any non-recoverable payment processing fees); and
ii) if assessment has commenced, MarryMark will refund 50% of the fees paid (less any non-recoverable payment processing fees), unless otherwise required by law.
8.4 If you believe a billing error has occurred, you must notify MarryMark promptly with details.
8.5 GST Fees are inclusive of GST unless stated otherwise. Where GST applies, it will be shown on invoices.
8.6 If any fee remains unpaid after the due date, MarryMark may place your credential status Under Review and may suspend benefits of the credential (including use of post-nominals or badges and listing status) until payment is received, subject to any non-excludable rights under law.
8.7 If you initiate a chargeback, payment reversal, or payment dispute relating to fees paid to MarryMark, MarryMark may place your credential status Under Review while the dispute is investigated and resolved. During this period, MarryMark may direct temporary restriction of badge or post-nominal use and may require you to engage with MarryMark in good faith to resolve the matter (including providing reasonable supporting information). This clause does not limit your statutory rights to dispute charges or seek remedies.

9. Complaints, investigations, corrective actions, re-verification

9.1 Complaints and professional concerns that may affect scheme integrity are managed under the Professional Standards & Complaints Policy.
9.2 MarryMark applies procedural fairness: you will generally be informed of relevant allegations and given a reasonable opportunity to respond, subject to privacy, safety, and integrity considerations.
9.3 For moderate to high-risk matters, MarryMark may convene a Standards & Integrity Panel, including an independent member selected from that year’s Ambassador cohort (or an external independent reviewer if a conflict-free Ambassador member is not available). The Panel operates under MarryMark’s Impartiality & Conflicts of Interest Policy and Panel Charter.
9.4 MarryMark may require corrective actions, monitoring or probation, re-verification, suspension, revocation, or non-renewal as set out in the Policy and these Terms.

10. Suspension, revocation, and effect

10.1 MarryMark may place your credential Under Review, suspend, revoke, or decline renewal where:
a) you breach Scheme Documents or these Terms;
b) you misrepresent the credential or fabricate evidence;
c) you fail to cooperate with audits, investigations, or re-verification;
d) serious misconduct or repeated non-compliance occurs; or
e) based on credible information, MarryMark reasonably believes trust, safety, or scheme integrity is at risk.
10.2 If suspended, revoked, or lapsed, you must immediately cease using CWP post-nominals and remove badges or claims as directed.
10.3 Revocation or lapse does not prevent MarryMark from maintaining internal records and integrity reporting, consistent with the Privacy Policy.

11. Appeals

11.1 Appeals are handled under the Professional Standards & Complaints Policy.
11.2 Grounds generally include new material evidence or a material procedural error.
11.3 Appeal timeframes and finality are as stated in the Policy.

12. Privacy

12.1 MarryMark handles personal information in accordance with its Privacy Policy.
12.2 Where you submit personal information relating to clients or third parties, you represent you have authority or permissions to do so for verification, complaints, appeals, re-verification, and scheme administration purposes.
12.3 You must treat scheme materials, assessment feedback, audit requests, and non-public communications from MarryMark as confidential unless disclosure is required by law or consented to in writing by MarryMark. This does not prevent permitted badge/post-nominal use or disclosure to professional advisers as necessary.

13. Intellectual property

13.1 MarryMark retains all rights in the CWP credential marks, badges, standards, and materials. Your right to use CWP is a limited licence only, as set out in clause 6.

14. Disclaimers and limitation of liability

14.1 Time of assessment: Certification is based on information supplied and verification steps undertaken at the time of assessment, renewal, or re-verification.
14.2 No guarantee: CWP certification is not a guarantee of future performance, service outcomes, or results.
14.3 Not a party: MarryMark is not a party to vendor-client contracts and does not provide legal advice or determine contractual liability.
14.4 Exclusion of indirect loss: To the maximum extent permitted by law, MarryMark is not liable for any indirect, consequential, special, or exemplary loss, including loss of profit, revenue, opportunity, goodwill, reputation, or anticipated savings.
14.5 Cap: To the maximum extent permitted by law, MarryMark’s total liability arising from or in connection with the credential and these Terms (whether in contract, tort including negligence, statute, or otherwise) is capped at the total credential fees paid by you to MarryMark in the 12 months immediately preceding the event giving rise to the claim.
14.6 Non-excludable rights: Nothing in these Terms excludes, restricts, or modifies rights or remedies that cannot be excluded under applicable law, including the Australian Consumer Law.
14.7 ACL s 64A limitation (where permitted): If you are a “consumer” under the Australian Consumer Law and the services supplied under these Terms are not of a kind ordinarily acquired for personal, domestic, or household use or consumption, then to the extent permitted by section 64A of the Australian Consumer Law and to the extent it is fair and reasonable to do so, MarryMark’s liability for a failure to comply with a consumer guarantee is limited (at MarryMark’s option) to supplying the services again or paying the cost of having the services supplied again.

15. Indemnity

15.1 To the extent permitted by law, you indemnify MarryMark against third-party claims, losses, and reasonable costs arising from:
a) your breach of these Terms or Scheme Documents;
b) your misuse of MarryMark badges/marks, CWP post-nominals, or misrepresentation of CWP status;
c) infringement of third-party rights arising from materials you supply (including testimonials, images, documents) where you did not have the rights or permissions to supply them; and/or
d) your unlawful conduct.
This indemnity does not apply to the extent the loss is caused or contributed to by MarryMark’s negligence, wilful misconduct, or breach of these Terms.

16. Changes

16.1 MarryMark may update these Terms or Scheme Documents from time to time to reflect legal, safety, integrity, or operational requirements. Where changes are material, we will use reasonable efforts to give at least 30 days’ notice.
16.2 Unless the change is required sooner for legal compliance, safety, or scheme integrity, changes will generally apply from your next renewal.
16.3 If a change materially disadvantages you (for example, materially increases fees mid-term or materially restricts credential use beyond integrity requirements), you may terminate participation by written notice before the change takes effect. In that case, we will refund any prepaid credential fees on a pro-rata basis for the unused portion of the credential period (excluding non-refundable application or assessment fees), to the extent permitted by law.

17. Notices

17.1 Notices may be given by email to the primary contact listed on your credential record.
17.2 You must keep your contact details current.

18. General

18.1 If a dispute arises between you and MarryMark about these Terms (excluding urgent badge misuse where injunctive relief is sought), the parties will first attempt to resolve the dispute in good faith through written notice and senior-level discussion. If not resolved within 14 days, either party may refer the dispute to mediation in NSW before commencing court proceedings, except where urgent relief is required.
18.2 You may withdraw an application at any time before certification is granted by written notice. You may terminate participation at any time by written notice. If you terminate after certification is granted, you must immediately cease using CWP post-nominals and remove badges or claims as directed.
18.3 You must not assign or transfer your credential or these Terms.
18.4 If a provision is unenforceable, it is severed and the remainder remains in effect.
18.5 A waiver must be in writing.

19. Survival

19.1 Termination, lapse, suspension, revocation, or non-renewal of the credential does not affect any rights or obligations intended to survive, including:
a) badge or post-nominal takedown and correction directions (clause 6);
b) public status display and scheme records (clause 7);
c) confidentiality and scheme integrity obligations (clause 12.3 and 12.4);
d) privacy and data handling obligations to the extent they apply (clause 12.1 and 12.2);
e) intellectual property (clause 13);
f) disclaimers and limitation of liability (clause 14);
g) indemnity (clause 15);
h) changes to Terms and Scheme Documents to the extent relevant after termination (clause 16);
i) dispute resolution (clause 18.1); and
j) recordkeeping and any cooperation reasonably required to finalise an open complaints, audit, appeal, or re-verification process commenced before termination (clauses 9–11).

20. Governing Law

20.1 These Terms are governed by the laws of New South Wales, Australia and the parties submit to the non-exclusive jurisdiction of NSW courts.